Afterpay FAQ

  • What is Installments by Afterpay?
    Installments by Afterpay is a service that allows you to
    make purchases now and pay for them in four equal
    payments made every 2 weeks without any interest.

  • How do I use Installments by Afterpay?
    Simply shop online and add items to your shopping
    bag and checkout as normal. At checkout choose
    Installments by Afterpay as your payment method. First
    time customers will need to register with Afterpay and
    provide payment details as usual, returning customers
    simply log in to make their purchase. It’s that easy!
    *Please note that all items in your shopping bag must
    be eligible for Installments by Afterpay. A minimum
    purchase amount may apply and you must meet
    additional eligibility requirements to qualify.

  • Where can I use Installments by Afterpay?
    Installments by Afterpay can only be applied to
    purchases made on 

  • Can I use Installments by Afterpay if I’m an
    international customer?
    Installments by Afterpay is only available to customers
    with a US billing address within the US and a US mobile
    phone number. Customers with international billing
    addresses will not be able to set up an account with

  • How does the payment schedule work?
    All customers are required to make their first payment
    at the time of purchase, with the remaining three
    payments deducted automatically every two weeks from
    your chosen payment method. If you choose to make
    additional payments before your scheduled pay dates,
    you may do so through your Afterpay account.
    You can log in to your Afterpay account to view your
    payment schedule and make a payment before the due
    date if you choose to do so.

  • What if I can’t pay an Afterpay installment?
    If you fail to make a payment, you will be charged an $8
    late payment fee, and an additional $8 fee if the missed
    payment is not made within 7 days. Late fees will not
    exceed 25% of the total order amount.
    For more details, please see terms and conditions:

  • When will my items be delivered if I use Installments
    by Afterpay?
    Blue Box Boutique Inc Afterpay orders are delivered as per our standard
    shipping timeframe after you complete your order online.
    Visit our shipping page for more information by clicking

  • Is there a limit to how much I can spend on a single
    Yes, transaction value limits apply to purchases made on using Installments by Afterpay.

  • What products are not eligible for purchase using
    Installments by Afterpay?
    Afterpay is not available on purchases of gift cards. If you
    are purchasing gift cards along with Afterpay eligible
    products, you will need to place two separate orders.

  • How do I return or exchange an item purchased using
    Installments by Afterpay?
    If you have changed your mind, you can return your
    Afterpay purchase in store or by mail for a refund. Please
    check that your return or exchange meets our Return
    policy here. Afterpay will be notified of your return and
    will process the appropriate refunds. Please do not return
    your purchase to Afterpay.
    If you believe there is fault or concern with your Afterpay
    purchase payment, please contact Afterpay customer
    support at

  • Where can I find out more about Afterpay?
    If you would like to know more about Afterpay, visit the
    Afterpay website for a comprehensive
    list of FAQs, terms as well as Afterpay’s Privacy Policy
    which can be found at
    If you have any questions about your Afterpay account,
    please contact Afterpay directly via web form at https://