Do you have a question?
We're here to help.

Have a question about a product? Need help placing your order? Contact us today and we'll get back to you within 1-2 business days! Please note, our office is closed on weekends on holidays.

Email our Customer Experience Team: info@blueboxboutiqueinc.com

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    Frequently asked questions

    When will my order be delivered?

    We ship worldwide! Your order will be packaged with extreme love and care and delivered as soon as possible. Processing takes between 2-4 business days. Please note, during peak holiday seasons it may take 5-7 business days to process and ship orders. so be sure to place your gift orders early!

     We process and ship orders from Tuesday through Friday.  When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. Please note, once your order is placed, we are unable to upgrade your shipping selection or change your shipping address.

    * Please see the full list of our Shipping and Returns on our shipping and returns page.

    Can I Return my product?

    Merchandise, unless marked as final sale or otherwise noted, can be returned for a full refund to your original form of payment within 30 days of purchase. Products must be returned unused, with tags, and in the original packaging. Gift sets must be returned in their entirety to be eligible for a refund. Original shipping charges are not refundable.
    * Please see the full list of our Shipping and Returns on our shipping and returns page.

    What can I do if my item (or part of it) is damaged?

    For damaged returns, please email photos of the damaged item at multiple angles for our team to assess the damages. Once they are assessed, please ship via USPS regular mail and we will reimburse you for the shipping cost. Any other shipping methods will not be reimbursed. Items that are custom orders cannot be returned or refunded. Items that are final sale cannot be returned or refunded

    * Please see the full list of our Shipping and Returns on our shipping and returns page.