Shipping & Returns

Shipping Information

  • We ship all orders via USPS
  • Please make sure to correctly enter your shipping address in order to receive your merchandise on time.
  • As soon as your order is shipped you will receive an email with the tracking number. You can also find your tracking information in “Order Status” under “My Account”.
  • We process and ship orders from Monday through Friday. Please allow 1-3 business days for your order to be processed and shipped. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. Please note, once your order is placed, we are unable to upgrade your shipping selection or change your shipping address.
  • If you have any questions, please feel free to contact us at Customer Support.
  • To make a claim on a damaged, missing, or misdirected package, you must notify us within 7 business days from the receiving date. Therefore, we suggest you check your order upon receiving it to make sure you are content with your purchase and that it is in prime condition.

 

International Orders

  • We currently ship to many countries all around the world! Please follow to instructions below if you are placing your first order.
  • We accept payment for international orders via credit card or Paypal (verified Paypal accounts only)
  • If you are using a credit card issued in a country other than Canada or USA, please email us the following documents
    • Front and back of credit card
    • Picture identification
    • First page of your credit card bill with your name, address, and credit card number. (You can hide the balance and transactions: this is just to allow us to verify and match the name, address, and card number)
  • This information is only needed for the first order. After we verify all information, all subsequent orders will be verified.
  • We are not responsible for import tariffs, customs fees, or shipping delays due to international shipping. If a customer refuses shipment for any reason, we will deduct any actual shipping, customs, and other costs incurred by us from any refund given.
  • If you would like to order from us and we currently don’t ship to your country, send us an email! We review requests on a case by case basis.

 

Return & Exchange Policy

  • Merchandise, unless marked as final sale or otherwise noted, can be returned for a full refund to your original form of payment within 30 days of purchase.
  • Products must be returned unused, with tags, and in the original packaging. Gift sets must be returned in their entirety to be eligible for a refund. Original shipping charges are not refundable.
  • Returns on sales older than 30 days will not be accepted. Items returned from a sales invoice older than 30 days will not be credited to your account.
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • Customers are responsible for the shipping charges for the return of non-damaged items. For damaged returns, please email photos of the damaged item at multiple angles for our team to assess the damages. Once they are assessed, please ship via USPS regular mail and we will reimburse you for the shipping cost. Any other shipping methods will NOT be reimbursed. 
  • Items that are custom orders cannot be returned or refunded.
  • Items that are final sale cannot be returned or refunded
  • All PPE items cannot be returned or refunded.
  • If you would like to report and returns, please send us an email to info@blueboxboutiqueinc.com with the order number. We will contact you via phone or email.
  • Return Address: Blue Box Boutique, 333 South Dr, Paramus, NJ 07652